Service with domestic codeshare partners.Accommodation of customers with special needs.Guaranteed fares and 24-hour hold policy for American Airlines flights (including American Airlines flights operated by codeshare partners).Assistance when your flight has been delayed or cancelled.Essential customer needs during extraordinary delays.Delays, cancellations, and diversion events.Your safety, comfort, and convenience are our most important concerns. Every customer is important to American Airlines and American Eagle, and we are dedicated to making every flight you take with us something special. This Customer service plan addresses a number of the service goals we have defined for ourselves.

Inevitably, some of our flights are affected by adverse circumstances, some of which are within our control and some of which are not. Operating a network of more than 3400 flights and servicing hundreds of thousands of passengers each day is challenging and complex. Although we are successful in this effort most of the time, there are times when things do not go as smoothly as we, and you, would like. We work very hard to make your entire experience with us, from making a reservation to deplaning at your final destination, a positive one. We are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services, in the hopes that you will fly us again and again. The American frequent flyer program, AAdvantage ®, is the oldest and largest in the world.

In addition to our extensive domestic service, we serve numerous destinations in Europe, Asia, the Caribbean, Canada, Mexico, and Latin America. Our combined fleet numbers more than 900 aircraft. American Airlines and American Eagle initially submitted their joint Customer Service Plan to the Department of Transportation (DOT) in 1999 and updated it in 20.Īmerican Airlines and its regional airline partner American Eagle serve almost 250 cities around the world, from Abilene to Zurich, and operate more than 3400 daily flights. Your safety, comfort and convenience are our most important concerns. We are dedicated to making every flight you take with us something special.

American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services.

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